{"id":554,"date":"2026-09-21T03:46:30","date_gmt":"2026-09-21T01:46:30","guid":{"rendered":"https:\/\/allo-expert.ma\/?page_id=554"},"modified":"2026-09-21T05:06:06","modified_gmt":"2026-09-21T03:06:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/allo-expert.ma\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"554\" class=\"elementor elementor-554\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a56f098 e-flex e-con-boxed e-con e-parent\" data-id=\"a56f098\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbc5e2 elementor-widget elementor-widget-html\" data-id=\"cfbc5e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n:root{\r\n  --fq-red:#ff2a2a;\r\n  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class=\"fq-kicker\">\r\n      Questions fr\u00e9quentes\r\n    <\/div>\r\n\r\n    <h1>\r\n      Tout ce qu\u2019il faut savoir avant\r\n      <span>votre expertise automobile.<\/span>\r\n    <\/h1>\r\n\r\n    <p>\r\n      Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes\r\n      concernant nos packs, la r\u00e9servation, le d\u00e9roulement de l\u2019inspection\r\n      et le suivi de votre dossier.\r\n    <\/p>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- FAQ -->\r\n<section class=\"fq-section\">\r\n  <div class=\"fq-container\">\r\n\r\n    <div class=\"fq-head\">\r\n      <div class=\"fq-kicker\">\r\n        Avant de r\u00e9server\r\n      <\/div>\r\n\r\n      <h2>\r\n        R\u00e9servation & fonctionnement\r\n      <\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"fq-list\">\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Comment r\u00e9server une expertise ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Vous pouvez r\u00e9server directement depuis notre formulaire en ligne.\r\n          Choisissez votre pack, renseignez les informations du v\u00e9hicule,\r\n          la ville, le cr\u00e9neau souhait\u00e9 et vos coordonn\u00e9es.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Est-ce que l\u2019expert se d\u00e9place jusqu\u2019au v\u00e9hicule ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Oui. Notre service est con\u00e7u pour permettre une expertise directement\r\n          \u00e0 l\u2019emplacement du v\u00e9hicule, selon la zone couverte et les conditions\r\n          du rendez-vous.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Combien de temps dure une expertise ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          La dur\u00e9e varie selon le v\u00e9hicule et le pack choisi.\r\n          Une formule simple sera g\u00e9n\u00e9ralement plus rapide qu\u2019une expertise\r\n          compl\u00e8te ou Premium.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Puis-je choisir la date et l\u2019heure du rendez-vous ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Oui. Le formulaire vous permet de choisir votre date et l\u2019heure\r\n          souhait\u00e9e. Un cr\u00e9neau d\u00e9j\u00e0 occup\u00e9 ne peut pas \u00eatre r\u00e9serv\u00e9 une\r\n          deuxi\u00e8me fois.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Que se passe-t-il si ma r\u00e9servation est annul\u00e9e ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Lorsqu\u2019une r\u00e9servation est annul\u00e9e, le cr\u00e9neau concern\u00e9 redevient\r\n          disponible pour une nouvelle r\u00e9servation.\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- PACKS -->\r\n<section class=\"fq-section fq-light\">\r\n  <div class=\"fq-container\">\r\n\r\n    <div class=\"fq-head\">\r\n      <div class=\"fq-kicker\">\r\n        Nos formules\r\n      <\/div>\r\n\r\n      <h2>\r\n        Packs & contr\u00f4les\r\n      <\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"fq-list\">\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Quelle est la diff\u00e9rence entre les packs 150, 300 et 500 DH ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Les packs correspondent \u00e0 diff\u00e9rents niveaux de contr\u00f4le.\r\n          Le Pack Essentiel se concentre sur les v\u00e9rifications rapides,\r\n          le Pack Complet couvre davantage d\u2019\u00e9l\u00e9ments du v\u00e9hicule,\r\n          et le Pack Premium propose une inspection plus approfondie.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Est-ce que le diagnostic OBD est inclus ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Oui, le diagnostic OBD est pr\u00e9vu dans nos formules,\r\n          avec un niveau de contr\u00f4le qui peut varier selon le pack.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          V\u00e9rifiez-vous la carrosserie et les traces d\u2019accident ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Les formules Complet et Premium peuvent inclure une inspection\r\n          de la carrosserie et la recherche de signes visibles de r\u00e9parations\r\n          ou d\u2019anciens accidents.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Faites-vous un test routier ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Le test routier d\u00e9pend de la formule choisie et des conditions\r\n          permettant de conduire le v\u00e9hicule en toute s\u00e9curit\u00e9.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Inspectez-vous toutes les marques automobiles ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Notre service couvre de nombreuses marques automobiles.\r\n          Le niveau de contr\u00f4le d\u00e9pend du v\u00e9hicule, de son \u00e9quipement\r\n          et des moyens de diagnostic disponibles.\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- REPORT -->\r\n<section class=\"fq-section\">\r\n  <div class=\"fq-container\">\r\n\r\n    <div class=\"fq-head\">\r\n      <div class=\"fq-kicker\">\r\n        Apr\u00e8s l\u2019expertise\r\n      <\/div>\r\n\r\n      <h2>\r\n        Suivi & rapport\r\n      <\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"fq-list\">\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Comment suivre ma r\u00e9servation ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Rendez-vous sur la page \u201cSuivre ma r\u00e9servation\u201d et saisissez\r\n          votre r\u00e9f\u00e9rence ainsi que le num\u00e9ro de t\u00e9l\u00e9phone utilis\u00e9\r\n          lors de la r\u00e9servation.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Quels statuts puis-je voir ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Votre r\u00e9servation peut passer par plusieurs \u00e9tapes :\r\n          Nouvelle, Confirm\u00e9e, Expert assign\u00e9, En cours,\r\n          Termin\u00e9e ou Annul\u00e9e.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          Est-ce que je re\u00e7ois un rapport PDF ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Le rapport d\u00e9pend du pack choisi. Lorsqu\u2019un rapport est inclus\r\n          dans votre prestation, il peut \u00eatre mis \u00e0 disposition apr\u00e8s\r\n          validation de l\u2019expertise.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fq-item\">\r\n        <button class=\"fq-question\">\r\n          O\u00f9 puis-je t\u00e9l\u00e9charger mon rapport ?\r\n          <span class=\"fq-plus\">+<\/span>\r\n        <\/button>\r\n        <div class=\"fq-answer\">\r\n          Lorsque votre expertise est termin\u00e9e et que le rapport est valid\u00e9,\r\n          un bouton de t\u00e9l\u00e9chargement peut appara\u00eetre directement dans\r\n          votre page de suivi.\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- CONTACT CTA -->\r\n<section class=\"fq-section fq-light\">\r\n  <div class=\"fq-container\">\r\n\r\n    <div class=\"fq-contact\">\r\n\r\n      <div>\r\n        <h3>\r\n          Vous avez encore une question ?\r\n        <\/h3>\r\n\r\n        <p>\r\n          Contactez Allo Expert Auto directement par WhatsApp\r\n          ou r\u00e9servez votre expertise en ligne.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fq-contact-actions\">\r\n\r\n        <a\r\n          href=\"https:\/\/wa.me\/212651241328\"\r\n          target=\"_blank\"\r\n          rel=\"noopener\"\r\n          class=\"fq-btn fq-btn-white\"\r\n        >\r\n          WhatsApp\r\n        <\/a>\r\n\r\n        <a\r\n          href=\"https:\/\/allo-expert.ma\/#reservation\"\r\n          class=\"fq-btn fq-btn-red\"\r\n        >\r\n          R\u00e9server maintenant\r\n        <\/a>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n\r\n  const items =\r\n    document.querySelectorAll('.fq-item');\r\n\r\n  items.forEach(function(item){\r\n\r\n    const button =\r\n      item.querySelector('.fq-question');\r\n\r\n    if(!button) return;\r\n\r\n    button.addEventListener('click',function(){\r\n\r\n      const wasOpen =\r\n        item.classList.contains('open');\r\n\r\n      items.forEach(function(other){\r\n        other.classList.remove('open');\r\n      });\r\n\r\n      if(!wasOpen){\r\n        item.classList.add('open');\r\n      }\r\n\r\n    });\r\n\r\n  });\r\n\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Tout ce qu\u2019il faut savoir avant votre expertise automobile. Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-554","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/pages\/554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/comments?post=554"}],"version-history":[{"count":7,"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/pages\/554\/revisions"}],"predecessor-version":[{"id":561,"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/pages\/554\/revisions\/561"}],"wp:attachment":[{"href":"https:\/\/allo-expert.ma\/index.php\/wp-json\/wp\/v2\/media?parent=554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}